(i) Non migration of agents and Creation of new agent ID in finacle and getting ebanking reference number
Solution: As per migration logic, agents who were not linked with SB account number will not be migrated. Agent IDs (DSA ID – Direct Selling Agent) to be created in Finacle and the DSA ID to be sent to fsihelpdesk for creation of eBanking user id and password. Newly created DSA ID in Finacle should not have (.) Dots and Spaces.
(ii) Creation of MPKBY/SAS/PRS agents in finacle
Solution : Login as Operator, Invoke HDSAMM menu. Click on Function Add. Enter the mandatory details. Select the appropriate Agent Type (MPB or SAS or PRS) by expanding the TAB. Agent Authority number to be captured in License No. free field without special characters.Set ID should be the SOL ID to which the DSA ID is attached. Please do not select ALL in the SET ID. Tax Code is mandatory. For PRSS agents, select as NO TAX and for other agent type, select as TDSAG.
Click on Product Tab – Select the appropriate scheme code from the searcher. Payment Frequency – D – Daily, Holiday, Next Day (No other options should be selected) Pay Commission should be Yes, select the appropriate subvention rev credit placeholder account number, Next Commission Date – Any date after migration date. 20 products should be linked to SAS Agent type, 1 product to MPB agent type and 15 products to PRS agents Supervisor to invoke HDSAMM menu to verify the newly created DSA ID.
(iii) Creation of Agent ID from existing DSA
Solution: Invoke HDSAMM menu, select the function COPY, select the appropriate SOURCE DSA ID (select MPKBY agent type for creating new MPKBY agent) from where the entire details to be copied, Target DSA ID to be entered by the operator. The target DSA ID entered will be user name in agent portal also. Hence do not give complicated DSA ID. The DSA ID should not contain (.) Dots and Spaces. New DSA ID will be created along with Product Details. Operator to modify the agent name, address, commission credit SB account number, license expiry date, set id. No changes to be done in Product Tab. Supervisor to verify the newly created agent. By using this option new Agent can be created within few minutes.
(iv) Invalid Payment Frequency error while creating new Agent ID
Solution: While creating agent id, select appropriate payment frequency in Product Tab. Payment frequency should be D-Daily, If Holiday – Next Day) No other option should be selected.
(v) Procedure to link RD accounts to new created DSA ID
Solution: Counter PA to invoke the menu CRDACM. Select the radio button Agent in the Agent/Employee Code field. Enter the required DSA ID in the appropriate field. Click on Submit. Supervisor to invoke the menu CRDACM to verify the RD account which was linked with agent code.
(vi) Posting of other office AGENT LIST
Description of issue raised by Nagpur:.
While working on RD counter today, I wrongly post the agent lot having lot no-C 42453, Amt.2000 /-(Two thousand only) belong to Sol ID of Allahabad Ho & Agent ID is MIG007088 in the name of Smt. Kamini shandilya 2. Lot amount of Rs.2000/- shown in my cash position (HARI2612). Hence 2000/- are shown excess in my today cash position of finacle system. Also this lot shows in today’s Allahabad HO Agent Report.
Solution: In HAGTXP menu, Operator should not enter e Banking reference number instead select the eBanking Reference number from the searcher to avoid wrong entry. Now this is avoided by making the AGENT DSA ID as mandatory field.
(vii) No commission is credited for MPKBY/SAS for new accounts opened
Solution:
a. Funding should be done during account opening itself for accounts opened through agents compulsorily. If funding is done subsequently, agent commission will not be credited.
b. If funding is done during account opening and still commission is not credit, check whether the PAY COMMISSION field is selected as “YES” in HDSAMM menu – Product Tab.
(viii) PRSS agent is credited 4% commission like MPKBY agent
Solution: Check the agent type in HDSAMM menu. Appropriate agent type should be selected in Agent Type field.
(ix) PRSS agent is also deducted Tax
Solution: Invoke HDSAMM menu and check whether the TAX CODE field is selected as NO TAX for PRSS agents. For other agent type TAX CODE should be TDSAG compulsorily
(x) Tax is not deducted for MPKBY agents
Solution: Invoke HDSAMM menu and check whether the TAX CODE field is selected as TDSAG for MPKBY agents.
(xi) Agent name is not visible while opening MIS/NSC/SCSS/RD accounts.
Solution: Ensure that appropriate products are added to appropriate agent type. For SAS Agent type 20 products viz
SAS AGENT TYPES – PRODUCTS TO BE LINKED
NSC81 – NSC VIII Issue Rs. 100/- denomination
NSC82 – NSC VIII Issue Rs. 500/- denomination
NSC83 – NSC VIII Issue Rs. 1000/- denomination
NSC84 – NSC VIII Issue Rs. 5000/- denomination
NSC85 – NSC VIII Issue Rs. 10000/- denomination
NSC91 – NSC IX Issue Rs. 100/- denomination
NSC92 – NSC IX Issue Rs. 500/- denomination
NSC93 – NSC IX Issue Rs. 1000/- denomination
NSC94 – NSC IX Issue Rs. 5000/- denomination
NSC95 – NSC IX Issue Rs. 10000/- denomination
MISN1 – Monthly Income Scheme
SCSCM – Senior Citizen Savings Scheme
SCDEF - Senior Citizen Savings Scheme – Retired from Defence
SCVRS - Senior Citizen Savings Scheme – Voluntary Retirement
TDIP1 – One Year TD
TDIP2 – Two Year TD
TDIP3 – Three Year TD
TDIP5 – Five Year TD
PPF – Public Provident Fund
If NSC 81 and NSC 91 are not linked, the agent will not be displayed in the searcher. It is mandatory that all NSC products are linked to SAS agents.
(xii) MPKBY AGENT TYPE – PRODUCT TO BE LINKED
RDIPN – Recurring Deposit
(xiii) Will system allow transaction of an agent if the License is expired
Solution: System will not allow transaction by an agent after the license expiry date. Agent should renew the licence expiry date well in advance This should be done using modification option in HDSAMM menu
(xix) Query from one Post office As per rule the agent can deposit cash in any scheme the commission will be paid to agent for investment of only Rs.10000/-, but in Finacle the amount paid more than Rs. 10000/- by cash the commission paid to agent directly to his SB account which is irregular.
.Solution: In agent portal an error will be thrown if an agent tries to prepare Bulk list for more than Rs.10,000/- in cash mode. Suppose if the agent prepares 6 lists with max amount of Rs.10,000/- and presents at the counter. Operator will be able to post even all the 6 bulk list in a single day.
(xx) Agent ID -DOP.MIG0002231 is not shown in finacle when we want to open an account of MIS through agent
Agent Type is configured as SAS but only RDIPN (RD) product is linked to this agent. For SAS Agent type, 20 products to be linked in HDSAMM and for MPBKY, only one product RDIPN to be linked.
10. PASSBOOK
(i) Whether there is a provision to handle stock and supply of Passbooks in Finacle?
No, there is no provision for Passbook stock and supply in Finacle. This has to be maintained manually.
(ii) Name of the office or the customer address being printed wrongly in Passbook
Solution: Check the city code linked to the address of the Post office or the customer address. Then validate the city code description in the menu HRRCDM. Either the HRRCDM city code in the customer's address / Post office address has to be changed in the address details or the description of the particular code has to be changed in HRRCDM menu. For any more help, CEPT Team can be contacted.HRRCDM access is given to DOP Operations team to maintain the details.
(iii) Error B17 is coming while printing Passbook.
Solution: The passbook is not enabled at the account level. The same has to be modified at the account level for passbook printing.
For PPF account, the menu HACM has to be used for modification of the field A/C statement in the General Details tab. HACM menu is available with CEPT Team. Therefore, account should be emailed to CEPT for modification.
For SCSCC accounts, the menus CSCAM/SCSSMAV to be used
For MIS accounts, the menus CMISAM/MISAMAV to be used
(iv) What are Passbook printer settings for Finacle?
(1) Printer Setting (Passbook)
For the proper printing of the passbook, the Passbook Printer needs to be configured as per the specified document.
(v) An account holder of a CBS post offices wants to get duplicate Passbook issued.
Duplicate Passbook can be issued by any CBS Post Office after following the laid down procedure of issue of duplicate Passbook.
11. Signature view issues -
(i) Issue Reported : Signature is not displayed
Solution: There may be a case that signature is not uploaded in Finacle.
A discrepancy is added in DBA Plus to check whether the signatures are within 25 KB. All the signatures which were within 25KB will be migrated. It was noticed that few signatures which were well within 25KB were also dropped. Now all the signatures which were dropped due to file size have been migrated.
Any signatures present in Sanchay Post database which is above 25kb size shall be dropped while migrating in Finacle. After the data upload, as a part of the recon details, Infosys shall provide the details of signatures dropped during upload. POs need to ensure that when the customer whose signature is dropped comes to the PO, fresh signature mandate is captured using a new 'account opening form' and customer's transaction is allowed based on the fresh signature mandate. POs to ensure that the account opening form is clearly identified by writing 'Signature mandate' on top of first page of the form . They should also clearly mention the CIF id and account number on the form. The form shall be sent to CPC for scanning and upload of signature in Finacle.
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