(i) ERROR:-NSC/KVP accounts not fetched
Solution
In the input criteria in the Registration No. field, ’R’ has to be suffixed before Registration number.
(ii) ERROR:- NO records fetched
While discharging the certificate, if error shown is as "No records fetched", there is a possibility that the certificates are not migrated. Please check re-conciliation report if NSC was available in Sanchay Post or check data digitization sign off report if NSC were issued manually. Write to DMCC.
(iii) Not able to print Certificates
Before handing over physical certificates to the holder, do the following:-
1. First of all, ensure that certificate inventory is moved from DL(Double Lock) to EM(Employee Location) as and when certificates are to be issued.
2. After completion of all certificate issue process, a print command needs to be executed in Finacle using HDRP. Ensure that "printed successfully" radio button is ticked during executing the menu HDRP. Even if printer is either not installed or is not working, this command is to be executed.
3. In case certificate is wrongly printed and the customer has returned or the post office is in possession of the wrong certificate - a duplicate certificate needs to be printed using HDUDRP menu option. This menu is available for Postmaster only.
(iv) NSC account opened but verification is not happening
Solution:
The above error occurs during account opening. Only instrument date has been entered and no other instrument details entered In such cases, the transaction will not be posted and has to be deleted in HTM menu. Once the transactions are deleted the accounts opening has to be cancelled and then new accounts have to be opened again with proper data entry.
(v) Process of NSC/KVP Bulk Closure
This process should be adopted only if customer applies to discharge all certificates issued under one registration number on the same day. With this process all certificates under one registration number can be discharged but certificates will be discharged 50 at a time and payment can be made by Postmaster Cheque only or maturiry proceeds can be transferred to Savings Bank account of the customer.if available . When this menu is invoked, if certificates are less than 50, all the certificates will be discharged. If certificates are more than 50, this process has to be repeated again with same Registration number and CIF number. It will continue to select next 50 certificates till all certificates under that registration number are discharged.
Closure by Counter PA
Step 1-Enter CNSBCV menu and select Z-Close.
Step 2- Enter Registration number and CIF ID.
Step 3 – Enter the repayment account if maturity proceeds need to be transferred to PO Savings Bank of the cusomter. If POSB account not available, leave this repayment account id as blank.
Step 4- Click on Submit..
Step 5- Go to HPR and see NSC Bulk Closure Success or failure Report after 10 minutes.
Verification by Supervisor :-
Step 1- Enter CNSBCV and select V-Verify.
Step 2-: Enter registration number and CIF ID. Repayment Account will get auto populated. It will be Postmaster repayment account from which Cheque is to be issued i.e 0340 if POSB account is not entered.
Step 3 : Click on Submit.
Step 4 :- Go to HPR after 10 minutes and Check Success/Failure Report.
Step 5 – Details of maturity proceeds will be available in the success/failure report.
If Supervisor wants to Cancel the Operation due to any reason, X-cancel option should be selected before verification. After verification, there is no option to cancel the same.
(vi) Duplicate certificate printing menu HDUDRP is not available.
This menu is available only for Postmaster of HPO. Duplicate certificate printing can be done by Postmaster by taking proper certificate stock. Correctness of the certificate allotment can be checked using NSCAM menu
(vii) NSC and KVP certificates are not getting discharged even after showing proper balance and status in HACLI menu.
This is mainly due to unverified closure transaction which was already initiated using NSCAC menu previously. Same has to be cancelled in NSCAC menu before initiating the closure.
(viii) How to do a Trial closure at the time of Premature Closure of NSC/KVP accounts
Menuàusing CSCCAAC(NSCAC).
Ø Trial premature closure option for the NSC/KVP accounts is done by executing the menuCSCCAAC(NSCAC).
Ø The interest applicable on premature closure of NSC/KVP accounts can be seen using the above referred menu.
CSCCAAC (NSCAC)Menu execution
Enter menu CSCCAAC(NSCAC) and provide the inputs as shown below and select GO
On press of GO, the details will be shown in the details page, the interest details are highlighted for the record.
Once the Close option is selected, the principal amount and interest amounts can be seen.
Once the details are observed and noted, select Cancel.
Submit should not be clicked as it would lead to actual closure of the account.
If by mistake, Submit is clicked, a warning message " Please confirm again this is a actual closure and not a Trial Closure" would appear for confirmation. User should immediately enter 'No' and cancel to avoid actual closure.
(ix) How to do NSC Premature Closure i.e. closure before the maturity date
(a). In the menu CSCCAAC,
i) The closure value date will be auto populated as BOD. In case of closure due to death, closure value date should be changed to date of death.
ii) Select the account which needs to be closed prematurely
iii) Input the closure reason code as one of the below:
OBMIN- Order by Ministry of Finance
FORFT - forfeiture of certificates
DTCLM- Death claim (in case of closure due to death)
iv) Mode of repayment allowed will be "Transfer" only and "Cash" mode will not be allowed
(ix) How to do KVP Premature Closure i.e. closure before the maturity date
KVP Premature Closure i.e. closure before 2 years and 6 months from KVP account open date
(a). In the menu CSCCAAC,
i) The closure value date will be auto populated as BOD. In case of closure due to death, closure value date should be changed to date of death.
ii) Select the account which needs to be closed prematurely
iii) Input the closure reason code as one of the below:
OBMIN- Order by Ministry of Finance
FORFT - forfeiture of certificates
DTCLM- Death claim (in case of closure due to death)
iv) Mode of repayment allowed will be "Transfer" only and "Cash" mode will not be allowed
In case of NSC issuance – the DOP user has to check for stock availability and then open the account with NC4 or otherwise. Opening of Account when inventory is unavailable
(a). Check the availability of inventory using HISRA report (b). In case the inventory is unavailabe, procedurally issue NC4a receipt
(c). Invoke the menu for NSC account opening i.e. CSCOAAC
i) Input the NC4A receipt number in the field for "NC4A Receipt Number"
ii) Input all the other mandatory details
(d). On receipt of Stock - Use the HDRP menu to print the certificate by input of account number.
(e). Invoke HFINRPT to generate a report of all NC4 a`s are issued with certificate printing pending
(x) How to do NSC/KVP Normal Closure.
First user has to do a Trial Closure. Once holder is ready to get payment, following process need to be followed:-
(a). In the menu CSCCAAC,
i) The closure value date will be BOD. No need to change the same.
ii) Select the account which needs to be closed on maturity iii) Input any closure reason code from the searcher as NORML
iv) Mode of repayment allowed will be "Transfer" or "Cash" mode
(xi) Is it necessary to enter account number of certificate in Bulk Discharge (CNSBCV)
No. CIF ID and Registration Number is mandatory. Account number of certificates need not be entered.
(xii) Can the maturity proceeds of bulk discharge be made through cash?
In Bulk discharge, payment through cash is not possible. There is an option to enter the REPAYMENT ACCOUNT ID. POSB account of the customer if available can be entered in this field. If no repayment account is entered, maturity proceeds will get credited to Postmaster Cheque Account (0340).
(xiii) When a certificate holders attend CBS Post Office from where Certificates were purchased for transfer of certificates to another CBS Post Office.
The Counter PA or Supervisor or Postmaster should politely request the Certificate holder that since CBS has been implemented in the office, where he wants to transfer certificates, there is no need for transfer of certificates as he/she, on maturity, can take payment from any CBS Post Office after giving fresh KYC documents.
(xiv) When a Certificate holder attends any CBS Post Office to encash certificates either on maturity or for premature closure where certificates were purchased from other CBS Post Office.
The Counter PA should first go to HACLI and see that Certificates are genuine and stand in Finacle. He/She will verify signatures of the holder(s) on the certificates with that available in Finacle. Once, it is confirmed from the signatures that holder is genuine, holder should be asked to fill NC-32 and give fresh ID as well as Address Proof and Mobile number. After proper verification of KYC documents, Certificates first be transferred IN by using HACXFSOL. Customer’s new address and mobile number should be entered through account modification menu and it should be verified by Supervisor. Then payment should be made by crossed cheque or credit to savings account. Payment should not be made by cash in any case. If holder wants re-investment, closing proceeds should be transferred to Re-investment office account (0387) and credit re-invested amount into newly opened account/certificate. Remaining amount can either be credited to savings account or paid back by cheque.
If certificates belong to the period of pre-migration, an intimation of discharge should be sent to the office of issue by service registered post which will make discharge entry in the Purchase Application.
NC-32 and KYC documents should be sent to CPC of the office where payment is being made. CPC will scan the document and attach the same with CIF.
(xv) When any claimant presents certificates issued by another CBS Office alongwith claim application form for payment or transfer to claimant’s name.
In CBS environment, claim form can be submitted at any CBS post office. When such a claim is presented at any CBS post office, first of all, user has to enter date of death in the CIF and supervisor has to verify. Then procedure of settlement of deceased claim case has to be followed. After sanction of claim, if claimant wants payment, procedure mentioned in scenario 2 should be followed. If claimant wants to transfer of certificates in his/her name, open new CIF in his/her name based on new AOF(if no CIF is available in his/her name) and attach the existing Certificates (Accounts) with new CIF. Name of holder can be changed through menu HAALM.
In this case also, If certificates belong to the period of pre-migration, an intimation of discharge or sanction of claim should be sent to the office of issue by service registered post which will make discharge entry in the Purchase Application and attach sanction memo.
Claim Application Form and KYC documents of claimant and Account Opening Form (AOF) should be sent to CPC of the office where payment is being made or claim is sanctioned. CPC will scan the document and attach the same with CIF.
(xvi) A Certificate holder whose certificates stand at CBS post office wants payment of matured certificates at non CBS Post Office .
When a certificate holder attends non-CBS post office, he/she should be asked to submit application on plain paper in duplicate requesting payment at non-CBS post office and his/her contact number. He/she should be asked to submit original certificates duly signed on the back. The certificate holder should be identified with fresh KYC documents. Postmaster of the post office (Non CBS) will accept KYC documents on the application for payment under dated signatures and send original certificates and application for payment duly accepted under his dated signatures attesting holder’s signature with designation stamp by service Insured Postto the Postmaster of CBS Post Office from where certificates were purchased. He will enter details of certificates and holder (including contact number) in a register to be maintained in manuscript.
When Insured is received at CBS Post Office, Postmaster will open the same and enter details of certificates and holder (including contact number) in a register to be maintained in manuscript. (CBS)Postmaster, after satisfying that Postmaster of Post Office (Non CBS) from where insured was received has attested signatures of holder on the application, will transfer original certificates to the CBS counter. Further process for discharge of certificates will be followed at the CBS Post Office. A crossed Postmaster cheque for the maturity amount will be prepared in the name of holder and handed over to the Postmaster. Entry of the cheque will be made in the same register and cheque will be sent by service Insured Post to the Postmaster of the Post Office (non CBS) from where certificates were received. Insured Letter number and receipt should be entered in the register and receipt will be pasted against the entry.
On receipt of Insured letter at the Post Office(non CBS) from where certificates were sent, Postmaster will open the Insured Letter, enter Insured Letter number and cheque number as well as date in the register against the entry which was made at the time of sending the certificates. Certificate holder should be called over phone to receive the cheque. When certificate holder attends post office, cheque should be handed over to him under receipt in the register against the relevant entry.
(xvii) Application for transfer of certificates sent for verification by non CBS post office and on receipt of verification, post office migrated CBS.
The Postmaster will send such requests to the divisional head who will inform the certificate holder and arrange payment from the nearby non-CBS Post Office.
(xviii) A Certificate holder of CBS Post Office, lost certificates and wants to get duplicate certificates issued.
In such cases, certificate holder can apply for issue of duplicate certificates only at the CBS post office from where, certificates were issued. Process of issue of duplicate certificates should be started and completed by that CBS Post Office only.
(Procedure )
1. Move the inventory of Duplicate Certificates (if available) of same scheme to the user id from which duplicate certificate is getting printed. Otherwise, fresh certificates will be taken from the existing inventory.
2. GO to HDUDRP and provide details like account number /cif id for which certificate is getting printed.
3. HDUDRP will take the current inventory i.e either normal or duplicate certificates which is available with the user.
4. If certificates are actually printed through printer, the user is able to see DUPLICATE on the certificates. If certificates are not printed then a Rubber Stamp of “Duplicate” should be placed on the certificates where normal certificates are used.
5. After this, new certificate number will be available under the account number. Use NSCAM menu to confirm that new certificate numbers are replaced with lost certificates.
6. If the any holder/customer come with old certificates, while closure, system will not those certificates in the closure menu .
7. Old certificate number will not be reflected in the system and user can’t be able to close the account.
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