(i) In SOL status inquiry, EOD event not in progress is shown but SOL status is shown as SOL DATE CHANGED.
In such scenario, invoke HSCOD menu by selecting RUN ONLY POST DATED CHANGE BATCH JOBS option and check the SOL status in HSSI.
(ii) Steps to ensure a fast EOD
Supervisor should not wait for verification of transactions in the evening. This should be done regularly after every 30 minutes,
Identify all the transactions which are in Entered Status and un-Posted/Partially posted status.
These Transactions needs to be verified in each post office by using relevant menu at the earliest and before the EOD starts.
If still any transaction is not getting posted then use HTM to post that transaction.
If still transaction is not getting posted, contact FSI Helpdesk immediately.
(iii) Steps to Inquire EOD blocking validations.
Pending Transactions, Unposted, unverified transactions – HFTI menu should be used.
· Pending inward Zone to be closed - HIMCZ/HICTM menu should be used.
· Pending Non Financial Unverified Accounts – HAFI menu should be used
· Pending Unverified Inventory Transaction List – HIMC/HICHB
· HSVALRPT report can be invoked to view the blocking validation for each sol.
16. Difference between Sanchay Post & Finacle
(i) Post Office ID.
· In Finacle, each Departmental Post Office is called as Service Outlet (SOL) and allotted a ID which is called as SOL ID.
· Combinations of different SOLs in Finacle is called SOL Set and separate SOL Set ID is allotted for each type of sets.
· Each Branch Post office will be allotted a separate Code during migration which needs to be selected at the time of doing BO transactions from account opening screen.
(ii) Account Number.
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· In Finacle, account no. is called as Account ID. Account number will be generated by the Finacle CBS application randomly and will be in 10 digits.
· From the Account ID, you cannot identify the scheme as it has no such indication.
· Every Transaction will be given a Transaction ID in Finacle CBS and Counter PA has to write Transaction ID on the voucher.
· Supervisor has to ensure while verifying that Tran-ID is written on the voucher.
· From the Tran-ID, anyone one can see the details of the transaction.
(iii) Handling of Cash.
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· In Finacle, cash is handled through VAULT.
· All Counter Pas are called as Tellers and each Teller is allotted Teller Cash Account.
· Cash taken from Treasurer is to be first entered in Teller’s cash account and main Vault account of the Supervisor by each Counter PA(Teller).
· Supervisor will verify these entries in the Finacle CBS Application. Only after this, a cash transaction can be done by Counter PA.
· All cash receipts and payments done at the counter are entered into Teller Cash Account automatically.
· Each Counter PA(Teller) has to tally his cash at the close of the counter with his Teller Cash Account.
· After tallying cash, all Counter PAs will return cash through Finacle Teller Cash Account to Supervisor’s Vault who in turn will verify these entries.
· Physical cash will continue to be taken by Counter Pas from Treasurer and Counter Pas will also continue to return physical cash to Treasurer.
· Supervisor has to ensure at the day end that Teller Cash Account of each Teller (Counter PA) is Zero.
(iv) Creation of Customer Information File (CIF)
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· In Finacle, for every depositor, CIF has to be created. CIF Number will be in 9 digits generated by the system.
· Before creation of CIF, a de-dupe check has to carried out for checking as to whether the customer is already having any CIF.
· At the time of migration, new CIF will be created for each depositor or guardian.
· CNAC is the menu in Finacle CBS to look the CIF and new account number generated against old account number during migration. Invoke the menu CNAC – In the Old account number field - enter the soldid,Scheme and old account number. For eg: MISaccount No. 1642 of TNagar SOL is to be entered as
60001700MIS1642
and click on Submit.
CIF, New Account Number and Scheme for the above mentioned old account number will be displayed.
· Counter PA has to write new CIF and Account number in the Passbook of old customers as and when it is presented for transaction.
· All accounts of a customer will be attached with the CIF in Finacle CBS.
· By entering CIF no,, detail of all investments of the customer can be seen by invoking menu HCRV.
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· On implementation of Finacle CBS application, while opening new accounts by using new Account Opening Form (AOF), additional signatures of depositor(s) to be taken on perforated slip for Savings Account Holders who are able to sign.
· This signature slip needs to be pasted on the SS Book for reference at the time of withdrawal till scanned image of signatures are uploaded into Finacle by Circle Processing Centre (CPC).
· This is to be implemented in HOs as well as SOs after migration to CBS.
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· In Finacle CBS, entering of Date of Birth for all accounts is mandatory.
· Entering of Last name in also mandatory in Finacle CBS.
· When there is no last name for a customer, first name should be entered as last name.
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· Since entering of Date of Birth is mandatory in Finacle CBS, it treats all depositors of age below 18 years as minor.
· When Minor attains majority, it stops transactions and allow transactions only when status of account is changed from minor to normal.
· Counter PA has to take fresh Account Opening Form with fresh KYC of the depositors after attaining age of 18 years and change status of account from minor to normal.
(v) Funding of Account (Deposit while opening of account).
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· In Finacle, deposit is called as Funding.
· Savings and PPF Account cannot be funded during account opening.
· Funding has to be done after opening of Savings and PPF Accounts.
· In case of other types of accounts/certificates, funding has to be done while opening the accounts.
(vi) Issue of Certificates
· In Finacle account number will be generated against each certificate issued
· Same process is also applicable to existing certificates and account against each certificate will be created during migration.
· Suppose a registration number contains 25 NS/KVP certificates, and if the nomination is to be changed/added after migration, nomination modification has to be done for each and every accounts separately, But while account opening, if nomination details are entered once, the same will get replicated to all 25 accounts.
(vii) Minimum deposit/withdrawal in Savings Account
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· Finacle CBS has no such validation for minimum deposit. Counter PA and Supervisor has to ensure that no deposit and withdrawal of less than Rs.5/- is accepted from depositor.
(viii) Interest in MIS/TD/SCSS Accounts.
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· In Finacle, Interest is not credited to the MIS/TD/ SCSS Accounts.
· As a batch process, interest in all these three categories of accounts is calculated and credited into repayment account.
· If depositor is having savings account in any CBS post office, interest will be automatically credited into Savings Account of the depositor during batch process.
· Otherwise, interest will be credited into Sundry MIS/SCSS/TD Office Accounts created for each such scheme.
· For payment of interest, by cash, Counter has to pay interest from Sundry Office account.
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(ix) Transfer of Certificates from one person to another.
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· Process of inventory of certificates and cheque books is different in Finacle CBS application.
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· In Finacle CBS application, CIF is to be created for all new depositors.
· Before creation of new CIF, a de-dupe check has to be made for checking about the existence of the customer.
· New CIF is to be created for the new customer whose name is going to be added or in whose name NSCs are going to be transferred.
· New CIF is to be attached with the existing accounts created against each certificate. This is required to be done for each certificate transferred.
· On the physical certificate, name of old customer has to be rounded and name of new customer to be added under dated signatures of Supervisor.
· In case of single to joint, name of new customer is to be added on the existing certificate.
· Transfer of certificate from one person to another is to be done only once from date of issue to date of discharge.
(x) Issue of Certificates in Sanchay and Finacle.
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· In Finacle CBS application, issue of certificate from stock is linked to the printing of certificate.
· Even if printer is not working or not available, Counter PA has to invoke the menu of printing a certificate to issue certificate.
· Mere issuing a certificate would not reduce the certificate balance. Only after using print command is executed (HDRP), the certificate balance from stock is reduced. Before handing over certificates to holder, ensure that certificates are attached with the account number/Registration number.
(xi) Issue of certificates when stock is not available.
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· In Finacle CBS System, in such cases, receipt from NC4(a) has to be issued to the customer and it should be ensured that only those denominations should be selected while opening account which can be made available in the near future on receipt of stock as denomination once selected cannot be changed later.
· An account is opened against each certificate in Finacle CBS and Counter PA has to enter the NC4(a) receipt number in the relevant field in Finacle CBS.
· Once, certificates of same denomination are received in stock, the Counter PA has to print certificates against account created under NC4(a).
· Even if the printer is not ready or not working, the Counter PA has to give print command in Finacle so that Certificates will be attached against the accounts opened.
· Certificates can be filled by Hand also. Any user or visiting officer or inspecting officer or even, DAP officer, Divisional Office, Regional Office or Circle Office can watch the pending NC4(a)’s issued by any post office against which certificates are not issued through a report.
(xii) Acceptance of Bulk RD Deposits of MPKBY Agents.
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· Finacle CBS does not have the facility to accept deposit in bulk and post the transactions later with back date.
· Posting has to be done on the day of receipt.
· Therefore, after Migration to CBS, RD Bulk Lists are to be accepted only through Agent Portal.
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· In Finacle CBS Application, there is no provision to accept accounts linked to MPKBY/PRSG Agents/Leaders at counter.
· For bulk acceptance of RD deposits from MPKBY Agents/PRSG Leaders, an Agent Portal has been developed which can be accessed through DOP website using internet.
· Any RD account during opening or after opening can be attached with any MPKBY Agent/PRSG Leaders.
· Once account is attached to the agent, deposit cannot be accepted at the counter in that account unless depositor gives in writing to cancel the attachment with agent.
· During migration, all accounts already attached with a particular agent in Sanchay Post will be attached with the same agent in Finacle CBS application.
· All MPKBY agents will be issued Login ID and Password to operate Agent Portal.
· When agent logs in to Agent Portal, all live RD accounts attached with the agent will be visible to the agent.
· Agent can select the installment month. Default fee/ rebate will be calculated by the system.
· Agent can select three different modes of deposits i.e cash, by POSB Cheque and by any other Bank Cheque.
· When agent selects cash as mode of deposit, system will stop entries, once limit of Rs.10,000/- is reached.
· System will generate one reference number against each List.
· Agent can print the LIST by using any printer.
· When agent comes to the post office with printed List(s) with either cash/POSB Cheque/other Bank Cheques having reference numbers against each list.
· Counter PA will enter the reference number printed on the List and will be able to see the List(s) presented.
· Counter PA will compare all the entries in the printed List with that in the Finacle CBS and see that there is no change in the default fee or rebate on the day of presentation and accept the List after counting cash or POSB Cheques.
· CBS System will once again validate all the entries in the Finacle Core Banking Solution application and accept the deposits.
· If any deposit is rejected, Counter PA can print the revised LIST and return the excess money to agent.
· Counter PA will post the eBanking reference ID and then Supervisor has to verify the posting.
· Only, after Supervisor verifies the posting the list amount would be reflected in the LOT(Report No. 5 - Agent listwise consolidation report).
· Agent commission will be automatically credited into Agent’s savings account after deducting the TDS.
· In case of other Bank cheques, Counter PA will not post the entries.
· Cheque will first be sent for clearance after lodging them into Office Account called, “””Outward clearing account 0017”
· Once credit comes into this office account, the LIST is to be posted and system will debit that Office Account.
· All entries of all agent Lists will then be printed in the Counter LOT after verification by Supervisor.
· In case, any agent finds it difficult to operate Agent Portal and brings either printed or handmade copy of List, Counter PA can enter as Super User into Agent Portal and make entries on behalf of that agent.
· After List is printed on behalf of agent, the rest is the same procedure.
· There is no provision to keep the posting of RD agent list pending in Finacle CBS.
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(xiii) Handling of Passbook stock.
· Finacle CBS application does not support maintenance of stock and supply of Passbooks.
· After Migration to CBS, Passbook stock and supply is to be maintained manually.
(xiv) Office Account concept
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· Finacle CBS Application is based on Double Entry Accounting system.
· Every entry into Finacle CBS has two legs i.e Debit/withdrawal and Credit/Deposit.
· Many Office Accounts have been opened for taking care of the second leg of posting.
· Some of the Office Accounts are operated by Counter PAs and Supervisors and some are maintained by the System itself.
· Supervisor has to take LOT of Office Accounts operated by user on daily basis and verify these transactions with office record.
· List of office Accounts to be operated by the staff has been circulated.
(xv) Handling of KYC documents
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· On implementation of Finacle CBS application, a document scanning and storage system called ECMS is also being implemented.
· On opening of account, the Counter PA has to take additional signatures on the perforated slip of new Account Opening Form (AOF) and paste the same in SS Book after tearing from AOF.
· AOF along with KYC documents will be sent to CPC on daily basis where KYC documents will be once again matched with AOF and on acceptance, AOF and KYC documents will be scanned in ECMS and uploaded into Finacle Core.
· The scanned images will be available in both ECMS and Finacle CBS and any CBS post office will be able to see these documents.
· Photo and signature will be separately stored for ready reference in all Finacle withdrawal and closure screens and can be accessed using the “SVS” icon provided.
· Physical documents will be sent back to concerned Post Office by CPC.
· Any rejected AOF will also be returned to Post Office with KYC document mentioning the reason for rejection.
· Post Office will get the rectification done and resubmit the documents with AOF to CPC for further process.
(xvi) Transfer of Accounts
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· In Finacle CBS application, the account can be transferred to any CBS post office only.
· Similarly, non CBS post office can transfer account/certificate to Non CBS post Office only.
· In Finacle CBS Application, there is no need to generate any AT or Transfer General or do the pairing.
· Only, the post office, after satisfying the genuineness of depositor, has to change the home SOL (post Office) of the account and account will be transferred instantly.
· A report can be generated showing accounts transferred from one SOL to another in all CBS post offices.
· Certificates issued from non CBS Post Offices cannot be discharged at CBS Post Offices.
· Certificates issued from CBS post offices can be discharged at any CBS post office by changing the home SOL of the certificates.
· PPF and SCSS accounts can be transferred IN and Out from CBS post offices to Banks and from Banks to Post Office.
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· In Finacle CBS application, except in Savings Accounts, Cheques cannot be lodged/entered against relevant account numbers.
(xvii) Cheque Clearing
· Finacle has a full fledged Cheque Clearing Module. Full fledged Cheque Clearance Module of Finacle CBS will be implemented when one HO and its all SOs are migrated to CBS and Core System Integrator (CSI) is implemented.
· Cheque are to be lodged against an Office Account created as “Account opened through Cheque(0382) ” for new account opening and “Outward Clearing account(0017) ” for subsequent deposit of PPF and RD.
· The procedure for handling cheque clearance in Finacle CBS is totally different from Sanchay Post.
· Till CSI, comes, the present cheque clearance will be handled by the Treasurer in the same way as these are handled today.
· Treasurer will be handed over two lists, i.e one of Sanchay Post and another of Finacle CBS.
· Posting of inward cheques lodged in Finacle will be done in Finacle CBS at HPO level itself and there will be no need to send any intimation to SO for posting.
· In case of new accounts, SO can see the credit happen in Office Account of SO and can open and fund/make deposit in account from the office account putting date of credit as value date.
· Once CSI comes, the clearing house activities will be handled by Treasurer by using Finacle CBS cheque clearing module.
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· In Finacle, Cheques of other Banks cannot be lodged against the scheme or account number.
· The cheques are to be lodged in Office Account and once credit is received, the account can be funded/deposited by debiting/withdrawing amount from that Office Account.
· While opening new accounts after getting credit information in Office Account, the Counter PA has to enter the cheque details in Remarks field of Finacle screen so that Cheque number can be captured/entered and shown in the remarks column of LOT.
The cheque detail field in account opening screen is for entering POSB Cheque details only.
· After opening or during opening of account, amount of deposit can be credited by debiting the office account.
· Other Bank Cheque details will not be automatically captured by the system from office account during account opening. However, POSB Cheque detail can be entered in while account opening only in case of RD and NSC.
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· In Finacle, as stated above, other bank cheques cannot be directly lodged/credited against relevant RD or PPF accounts.
· Cheques have to be lodged against designated Office Account and after getting clearance information, each and every deposit is to be made in the relevant RD and PPF account by debiting that identified office account.
(xviii) Death Claim Cases
· In Finacle CBS application, different processes are to be followed for different death claim cases.
· CIF of the deceased has to be suspended and date of death is to be entered in CIF.
· In case, nominee or legal heir wants to continue account, his/her CIF has to be created and existing account has to be attached with new CIF.
· All the nominees or legal heirs have to come together to claim amount as there is no provision to keep the amount in the account for the nominee or legal heir who does not claim along with other one.
(xix) RD Half Withdrawal and PPF Loan.
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· In Finacle, there is no concept of Half Withdrawal. Instead, a separate Loan Account is opened in RD for Half Withdrawal.
· Loan account is also having separate number with 1 suffixed to the original account number.
· Amount of Loan/Half W/D is not reduced from balance and instead, a lien is marked for that amount so that at the time of PMC, this amount is not paid.
· At the time of closure of RD account where loan is taken, Counter PA has to first close RD Loan Account.
· For PPF loan also, Loan account is opened separately and have an account number with 1 suffixed to the original account number.
(xx) End of Day
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· The End of Day process in Finacle is done in three parts – First at SO/HO, then at CPC and the last part at the Data Centre level for date changeover..
· SO/HO has to run, SOL validation command, clear blocking validations and change of date before leaving office.
· At CPC, System Administrators (User Champions) will do End of Day for SOs and Hos under the circle.
· Once all CPCs do the EOD, CEPT Team at Chennai will do EOD at Data Centre Level.
(xxi) Standing Instruction.
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· In Finacle, Standing Instruction (SI) is entered in SB accounts for credit into RD Account.
· MIS/SCSS and TD interest Auto Credit into SB account is not termed as SI in Finacle CBS but termed as Customer Instruction. For this, in MIS/SCSS/TD account, SB account is to be entered as interest repayment account. Once this is done and verified by Supervisor, Interest will start credited into SB Account on due date.
· While entering SI in Finacle, frequency and date of execution have to be entered positively.
(xxii) RD related issues.
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· In Finacle CBS, RD Claim is allowed only till the month in which depositor expired and the remaining advance deposits paid would be refunded without any interest.
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· In finacle, the loan repayment is not allowed to be made through Agent Portal. The same has to be done across the counter by the depositor or agent on behalf of depositor.
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· In Finacle CBS, repayment of loan can be done any time with any amount.. For this, Counter PA has to select option of Unscheduled payment when loan account is opened in Finacle.
· Unscheduled repayment entries to be paid through HLAUPAY.
· In Finacle CBS, Lump Sum deposit is called Bullet Payment.
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