(i) How to enter cheque details at the time of opening of account when account is opened by cheque?
In the Account opening screens, there is a field for entering Cheque details if account is opened by cheque. This field is meant for entering POSB Cheque only. This option is available only for NSC, RD schemes. For other schemes, there is no option to enter the instrument type and number. Cheque of other bank should be first lodged in the Outward Cheque Clearing menu (HOCTM) and on realization in Office Account (0382) " Account opened through Cheque" new account is to be opened and funded by selecting Transfer option and enter the Office account 0382. While opening or funding account, Cheque details should be entered in the remarks column and not in the Cheque detail field.
(ii) How to handle cheques sent for collection before migration but clearance received after migration. WORKAROUND FOR CHEQUES SENT FOR COLLECTION DURING MIGRATION (ie) Cheques sent in Sanchay Post and realized Post Migration
Introduction
(a) Few cheques might have been sent for clearance during migration. (ie) Cheques might have been sent for clearance in Sanchay Post and intimation of clearance not received(received after go live)
(b) These cheques may pertain to MIS/RD/TD/SCSS/PPF/NSC account opening, RD/SB/PPF subsequent deposits, RD Agent Bulk list.
(c) Due to introduction of new default fee structure, RD accounts opened from 1st to 15th may get failed if the cheques are not cleared before 15th . Similarly RD accounts opened from 16st till last day of the month may get failed if the cheque is not cleared before the last working date of the month.
(d) Below mentioned workaround should be followed till such time the outward cheques are processed through Outward Clearing Zone (HMCLZOH).
Please Note: This workaround to be used ONLY until the cheques are processed through OUTWARD CLEARING ZONE
User to invoke CXFER MENU in finacle.
Debit SBI (Sundry) account( SOL id followed by 0007 as debit account eg 600002000007)
Credit account to vary according to the schemes listed below (0382 – Accounts Opened by cheque account)
a. SB – Respective account number (Subsequent deposit)
b. MIS – SOLID0382 – For New Account
c. NSC - SOLID0382 – For New Account
d. PPF – SOLID0382 – For New Account
e. TD – SOLID0382 - For New account
f. SCSS -SOLID0382– For New account
g. RD – SOLID0382– For New Account
h. RD Retail / Bulk – SOLID0017 (Outward Clearing account) – Subsequent deposit
i. For RD Retail / Bulk the cheque number SHOULD BE ENTERED in the Transaction Particular field (CXFER) without fail as described below
a. Invoke CXFER , Dr Acct and Cr Account as above and
b. Enter the cheque number in the “Transaction Particulars” field by removing the word “BY TRANSFER”
c. Cheque number should be of 6 digits
d. If the cheque number is 00234, “0”(ZERO) in the prefix of the cheque number should be omitted and enter as 2345 (i.e. 2345)
(iii) What is the procedure for Posting RD Bulk list
a. Operator – Invoke menu HAGTXP – Modify – E Banking Reference Number – Agent ID- eBanking ref No. - Click on Go. Value date to be changed for records if necessary.
b. RD Bulk list verification – Supervisor – Invoke menu HAGTXP – Verify - E Banking Reference Number – Click on Submit
(iv) What is the Procedure for New account opening (MIS/NSC/SCSS/TD/PPF)
a. Invoke account opening menu of respective schemes
b. Enter the mandatory fields
c. Instead of cash – select Transfer and select SOLID0382 (Account opened by cheque) for debit.
(v) What to do when user wants to inquire about Finacle menus / Work flow / Procedure / Assistance etc
Ans.:- In case of any enquiries regarding Finacle menus / Work flow / Procedure / Assistance etc CBS offices should contact the Circle Level Team located at the CPC. If it is not solved at Circle level, SPOC/any member of Circle team, may send mails to cbs-cept@indiapost.gov.in Ph: 044 28543481
(vi) How to send information about Circle CBS Monitoring Team to be stationed at CPC to CEPT Team and Directorate.
Ans:- Information in the table below should be sent to cbs-cept@indiapost.gov.in.,sakthiveluvm@indiapost.gov.in and directorcbs-del@indiapost.gov.in with copy tokawaljitsingh@indiapost.gov.in and all the CBS offices of your Circle.
Circle Name :
Circle level team email ID :
Sl No
|
Name
|
Land-line number with STD code
|
Mobile number
| |
1
|
Single Point of Contact (SPOC)
| |||
2
|
User Champion -1-Circle
| |||
3
|
User Champion -2-Circle
| |||
4
|
User Champion -3-Circle
| |||
5
|
User Champion -4- Circle
| |||
6
|
User Champion -5- Circle
|
(vii) .- What is the email ID of FSI Help Desk and its Toll Free contact number? What is escalation method if no response is received?
FSI HELP DESK - Infosys :
In case of any issues / errors / technical problems in Finacle, it should be reported to fsidophelpdesk@infosys.com before 5 pm BY CPC. Post Offices will send issues to CPC Team.
Help Desk Toll free number 18001039474
Escalation : In case FSI helpdesk-Infosys fails to provide Ticket number / Resolution with in 2 hours, escalate it to raghuraman_01@infosys.com
(viii) How and to whom Network Related issues be reported?
Net work issues :
Sify toll free number : 18603458888, 044 – 22540985
Sify email ID : dop.helpdesk@sifycorp.com
Portal :http://servicedesk.indiapost.gov.in:8080
If not resolved within 4 working hours, escalate it to
Circle level Contact person (Sify) :
(ix) in HTTUM menu multiple times salary or pension is getting uploaded.
Salary/Pension text files should be uploaded only once and after uploading HPR should be compulsorily be checked for OFTI report, upload success report and upload failure report. Generation of report may take up to 30 minutes some times, If no relevant report is generated immediately, we need to wait for minimum 30 minutes before uploading the same file again.
In case multiple postings are initiated due to multiple time uploading, SPOCs should be immediately contacted for reversal entry. HTTUM postings report can be taken from HFINRPT menu.
(x) .Funding for new accounts:
Funding not allowed for TDA products(NSC/MIS/TD/SCSS) after account creation. Except for SB and PPF, for all other schemes funding should be done at the time of creation of account by selecting Transaction as Yes.
(xi) HREVPEND not enabled for user
After marking “pend’ for a particular cheque using HMARKPEN in supervisor login, it can be revoked only by Postmaster using HREVPEND.
(xii). Transfer of accounts from one CBS Post Office to another CBS Office.
Use HACXFSOL menu for transfer of account from one CBS Post Office to another CBS Post Office. In menu HACXFSOL, account number should be entered mandatorily. If it is not done, all accounts of a scheme will be transferred. Therefore, extra care must be taken before invoking that menu for transfer of individual accounts.
(xiii). Claim closures of TDA products are deducting discount even after updating CIF
When claim closure is initiated, proper reason code, “death claim” should be given and “penal” flag should be changed as ‘N’. Otherwise discount will be deducted from principle amount.
(xiv). CIF modification in case of migrated data throwing an error.
While migrating, the DOB and Gender Status have been set as “01/07/1960” and “others” respectively by default. While doing modification for migrated CIF, date of birth along with gender also has to be modified and saved. This has to be verified by the Supervisors.
(xv). Enquiry of transaction;
To inquire the transaction details of a particular Tran ID, in HTM menu, “inquire” function can be used with proper transaction date. Entered and verified details of the transaction can be known in the detailed screen by clicking on other part transaction. Transaction inquiry can also be done by using menu HFTI.
(xvi). Transaction not getting posted in CTM/HTM menu
Solution :
The user who is trying to do the operation doesn’t have a teller account linked to his employee id, hence the issue.
Either the teller should post the transaction or the user trying to post the transaction should have a teller account attached to his employee id.
(xvii) . Menu not available to particular user
Issue Reported : When the user tried to invoke any menu, an error is displayed as Menu Not avaialble for the user.
Solution : Please contact CEPT Team at Chennai for the required access to be given to the specified user for the particular menu id.
(xviii) User already logged in and User Account got locked.
Issue Reported : When the user tried to close the browser with out proper logout, again on log in, it gives error message as User Already logged in.
Solution : Please contact DOP Operations Team at Chennai for the unlocking the user id.
(xix) User_Menu_ID is undefined
Issue Reported : When the user tried to login and invoke any menu, it gives an error message as User_Menu_ID is undefined.
Temporary Solution : Logout from Finacle Application. Make Internet Browser as your default browser. Press F-12, Clear all cookies and history. Then try to Login through default browser i.e (Internet Explorer)
(xx) Finacle Not Available or Finacle is Down
Instructions for Users at Post Office
The below list of instructions is for the users at the Post offices to raise a helpdesk request during CBS-Finacle connectivity issues ( Finacle not accessible)
The IncidentReporting.jsp page has to be typed in the browser, the complete path of which can be like http://DOPFSIHELP/.....incidentReporting.jsp (to be provided once the page is made active)
The below page appears with the details of the user’s computer on the left panel and a section to enter the user details on the right panel.
The fields which are marked with an asterisk (*) are mandatory.
· The city of the user can be chosen from the dropdown provided
· On selection of a city, all the pin codes under the city are shown in the Pin Code dropdown
· On selection of a pin code, all the post offices under the pin code are shown in the Post Office Name dropdown with the first one selected
· On entering all the mandatory fields and a valid 10 digit contact number , the submit button has to be clicked
· On successful submission of the page with the user computer details and the user details, the confirmation page appears
(xxi) Issue Reported :
Initially 2 systems are connected with Finacle. Later on when 2 new system are connected, they are not working properly.
Solution : For the newly added two systems, desktop configuration is not done. Once the configuration is completed as per the provided PDF, it started working fine.
(xxii) Desktop Setting ( Browser setting, Security settings, JRE version etc.)
For the Finacle CBS application, the configuration details are specified in the below attached zip file.
(xxiii) Salary-DA-Bonus/Pension-DA/BO (MGNREGS) Payments upload process in Finacle.
Creation of excel file
For pension credits, an excel file containing Finacle Account number, Credit Amount and PPO Number should be generated separately. List of pension accounts can be generated using HACSP menu in Finacle, specifying scheme as SBPEN (pension accounts without cheque) / SBPWC (pension accounts with cheque).
For salary credits, an excel file containing Finacle Account number, Credit Amount and remarks (eg. Salary for Feb.14) should be generated separately.
For debiting individual BO SB accounts after payment of NREGS payment, a debit option has been provided. Debit option is to be selected and the option ‘OTHERS’ is to be selected; SOL ID is to be entered. Excel file should contain only Finacle account number, Debit Amount and remarks (eg. NREGS payment). BO settlement account 0339 will be credited.
The excel file should not contain column headers and total; also, the account numbers should be exactly typed as available in Finacle including the prefixed zeroes.
Conversion of excel file to Finacle format
Run the file ‘TTUM.exe’. Select ‘Credit / Debit’ option and then the option (Salary / Pension / Others). Enter your SOLID. Then, click on ‘Create Finacle Format File’ option. Select the excel file needs to be uploaded. The excel file will be converted into Finacle format and message mentioning the file name / no. of accounts along with total amount included in text file will be displayed.
If the excel file is not in the required format, the conversion will fail and error message will be displayed.
Required corrections should be made in excel file and then conversion has to be done using the new excel file.
Uploading the file in Finacle
In Finacle the file has to be uploaded on the day of credit only; i.e. For February on 28/02 morning only.
Menu ‘HTTUM’ is to be used for uploading the file in Finacle. The menu is available for System Admin work class.
· Enter ‘PM’ in ‘Report To’ field. Select the transaction sub type as ‘Transfer – Bank Induced’.
· Select ‘Trial’ for Action. Select ‘On Successful Upload’ for ‘Rename File after Upload’ option.
· Select ‘Local File Path’ and click on ‘Submit’ button (or Press F10).
· Next screen with ‘Browse’ button will be displayed; select the text file generated using ‘TTUM.exe’ and click on ‘Go’ button (or Press F4).
· A message ‘Batch program successfully initiated’ will be displayed.
· Go to HPR to see the success / failure report.
· If failure report is generated, the errors such as invalid account number, should be corrected in the excel file and the excel file is to be converted into finacle format using ‘TTUM.exe’.
· After success report is generated, you have to proceed with the following steps.
· Invoke ‘HTTUM’ menu in System Admin login.
· Enter ‘PM’ in ‘Report To’ field.
· Select the transaction sub type as ‘Transfer – Bank Induced’.
· Select ‘POST’ for Action.
· Select ‘On Successful Upload’ for ‘Rename File after Upload’ option.
· Select ‘Local File Path’ and click on ‘Submit’ button (or Press F10).
· Next screen with ‘Browse’ button will be displayed; select the correct text file generated using ‘TTUM.exe’ and click on ‘Go’ button (or Press F4).
· A message ‘Batch program successfully initiated’ will be displayed.
· Go to HPR to see the success / failure report.
· In the report, the transaction id will be displayed (here S19873). Note down the transaction id.
· Check whether the ‘Salary account’ (SOLID0409) / ‘Pension account’ (SOLID0408) is debited for the entire amount and also check the individual credit of salary for each account.
· Salary and Pension account will always be in Credit (-ve) to that extent of salary and pension payment made.
· The Dr should be equivalent to the salary or pension credited for the month. It is the duty and responsibility of the Supervisor to ensure that the amount debited from Salary and Pension account is equivalent to the credits made in respective salary and pension accounts.
· HTTUM report available in HFINRPT is to be used for taking print out of the transactions created through TTUM upload.
(xxiv) Transfer of Accounts
· Advice of Transfer(AT) issued by a non CBS HO received at CBS HO or SO.
Account Holder should be contacted and requested to provide name of any nearby non CBS Post Office for opening of account. On getting such information, account will be opened on transfer in that office.
· An account holder applies for transfer of account to any other HO or SO at CBS or Non CBS Post Office.
Postmaster or Sub Postmaster of SO/HO where transfer of account is applied will go to DMCC Chennai website to see list of CBS Post Offices and confirm that post office to which transfer is applied is not a CBS Post Office. If SO is completely manual and unable to see the list, it will be the duty of HO that before issue of AT, list should be consulted and if that post office is already in the list of CBS Post Offices, AT should not be issued. Account holder should be contacted and asked to submit name of any nearby non CBS post office.
(xxv) Inter CBS Post office Transactions (INTERSOL TRANSACTIONS)
In CBS environment, transactions can be initiated in any CBS Post Office. Any depositor of Savings, RD, TD, MIS, SCSS, PPF or Certificates can initiate transaction either Financial or Non-Financial at any CBS Post Office. Transaction will appear in the Report No.19 i.e Common Counter Wise Transactions Report-Inter Branch of the office where transaction is initiated. Amount of the transaction would also appear in Consolidation of the same office. No transaction would appear in the office where account/certificate stands. Extra care should be taken at the time of such transactions. In respect of withdrawal from savings Account for more than for Rs. 50,000/- , it should be allowed only if required KYC documents of the account holder (s) have been taken. In respect of accepting deposits, no extra care is required to be taken. As regards, payment of maturity value of MIS/RD/SCSS/TD/PPF/Certificates, payment should be made by crossed cheque or credit to Savings Account (where appropriate KYC documents have been taken). Non Financial transaction means modification in account or CIF. This can also be initiated at any CBS Post Office but it should be supported by documentary proof. This document and application for modification (to be taken on A4 size paper) should be sent to concerned CPC where modification is being done for scanning and attaching to CIF. Please ensure that all Financial or Non Financial Transactions should be verified by Supervisor/SPM at the same office and same time when initiated.
(xxvi) A customer wants to do re-investment of matured amount in CBS post office.
In case, depositor wants re-investment from one scheme's maturity value to another scheme, total maturity value+interest should be credited/deposited under Office Account 0387 and then amount to be invested should be debited/withdrawn from this account and credited/deposited in the concerned new account. Remaining amount can be paid by cash/cheque from this account to the customer.
One Supervisor/SPM should take print out of the ledger copy of this office account by invoking HACLPOA or Office Account LOT and cross verify all debits and credits with corresponding re-investment entries in the LOTs on daily basis. Supervisor has to ensure that balance at the end of each day in this account is Zero i.e against all the credits entered for re-investment, amount should be debited from this account and concerned accounts are credited or remaining amount is paid.
(xxvii) How to change name of depositor in Finacle?
Procedure for changing the name in Account details
( in case of name change, use menu (HAALM)
Scenario
A customer has changed the name in Gazette and wants to change the name in all the accounts.
1. Invoke the menu CMRC and select the function MODIFY
a) Change the required Last name, Preferred name and short name
b) Click on Submit
2. Verify the modified details using CMRC menu
3. The Name change done in CIF will not get effected in Account level as this CIF has already been linked.
4. Now to correct the name in account details, invoke the menu HAALM from operator
a) Select the function MODIFY
b) Enter the account number wherein the name change has to be done
c) Click on GO
5. The old account details will be displayed
6. Required name to be changed in A/c Name and A/c Short name fields
7. An exception will be thrown, click on Accept
8. Verify the same using HAALM in Supervisor login
9. An exception error will be thrown. Click on Accept
10. Name has been changed successfully in the PPF account
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