Table of Contents
1. Common Issue to
RD_PPF_NSC ISSUES.
1.1. Issues in Certificates
1.1.1.
If any
transaction is in entered status and on posting the transaction, it throws exception:
Exception would have the format - 3 letter code
– Exception Description.
Following steps to be carried
·
Credit & Debit legs accounts are proper
·
Check the transaction is a valid one
·
Then disable the exception through HEXCDM
menu
·
Post & verify the transaction (Then
proceed with EOD)
·
Then enable the exception through HEXCDM menu
1.1.2.
NSC/KVP
accounts not fetched
Error
Screen shot
Solution
The
input criteria provided in the Registration No. field is incorrect. R has to be
suffixed for Registration number. For similar error ,users should always cross
check that all inputs provided is correct as sometimes wrong product type is
given, some times wrond cif id is given.If all inputs are correct, then Cancel
the closure through HCAACVTD menu and try closure once again through CACCAAC
menu.Issue might have been due to slowness/network
1.1.3.
Certificate not available in Finacle (
record not migrated)
Issue Reported : At NSC Counter, A NSC is presented by
Customer Of Rs.10000/- In the name of Shri Harish R Jakhete with Regn No. 80537
dated 21.10.2005 Certificate
No.69EE265815 . But while Discharging the certificate, the error shown is as
"No records fetched". Hence it is not possible for us to discharge
the certificates.
Solution: There is a possibility that the certificates are not migrated. Please check re-conciliation report
if NSC was avilable in Sanchay Post or check data digitization sign off report
if NSC were issued manually. Approach DMCC.
1.1.4.
Issues during Discharge of Certificates
Whenever the Certificates are discharged, the cash transactions are done by the user
for paying out the proceeds to the customer. At the same time, the NSC/KVP
account needs to be closed by the teller in Finacle.
1.1.5.
While transferring an account from
one sol to another in HACXFSOL menu,error faced is “Fatal error. CMG details
not found"
In
such case,the user need to check if the cif id associated with the account or
with the joint holder is deleted or not by checking in CMRC menu in
inquire mode.If it is deleted,then the user may not be able to transfer the
account from one sol to another
1.1.6.
Certificate number is mising and is not
attached to the Acocunt.
1.
Please
check the status of an instrument using HIMI menu by providing details such as
Date/Cerificate Alpha/Number etc.
1.1.7.
Not able to print Certificates
1. The certificate needs to be printed as
and when it is given to the customer.
2. In case the certifcate is manually
written and shared it with customer - a dummy print needs to be executed in
Finacle. Ensure printed succesfully radio button is ticked and submitted during
executing the menu HDRP.
3. The critical point is certificate
inventory should be moved from DL (double lock) to EM (Employee Location) as
and when printing is required.
4.
There Should never be a case where a customer is given a hand written
certificate and print is fired later. This would lead to mismatch of
certificate number.
5.
In case certificate is wrongly printed
and the customer has returned or the post office is in possetion of the
wrong certificate - a duplicate certificate needs to be printed using HDUDRP
menu option.
1.2. Account opening issues
Issue Reported: While opening
account in any scheme users are getting error as "The customer record is
not entered through HCCFM menu option".
Solution:
User has to navigate the details page of CMRC
for the CIF ID with which account needs to be created to create entry into
HCCFM if does not exist. No need to submit the CMRC screen. Post navigating to
details page try to create an account. If still error comes raise a ticket in
Meops.
1.3. RD issues:
1.3.1.
The unscheduled payment or demand
satisfaction is done after the value date. Reverse them before doing payoff:
[01] If the loan
principle repayment happened on or after 01st of a month, then loan
interest is applicable for the current month as well.
[02] The HAPYOFF to
be executed on or after 11th of the month for interest run, so that
the loan can be closed.
1.3.2.
The withdrawal amount exceeds the difference between the
principal and lien amount:
What
type of lien is being put in RD Accounts? As per discussions held with Mr.
Vijayan, there was no need to put any lien in RD Accounts as Finacle is
calculating default fee for the premigration defaults also.
Solution :
This issue occurs when there is a lien placed
at the account which is being closed. This lien can be seen in the menu HALM.
The lien has to be removed by making the expiry date as System Date and then
the closure should be done.
There will be no Lien for
default fee. DOP has agrred to waive it off.
1.3.3.
RD Opening (CRDOAAC):
A. CMSG000292 - Debit Account
is having -ve Balance:
Cause: This error will occur when Debit
Account ID in transaction details part is not having sufficient balance to
debit.
Solution:
Either the given debit account need to be funded enough to debit or use any
other account which is having enough credit balance to debit.
|
B. W0205 - The value date
must be more than the minimum value date for the account [14-01-2013]. in part
tran no – 0
Cause: The above error will occur when
the debit account in transaction details part is opened after the account
opening value date on which transaction cannot be done with the mentioned value
date.
Solution: use any account which is
opened before the account opening value date.
C. Error: - The cash
account for the entered currency is not available.
Cause: The above error will occur when the user is not a teller and
trying to do the CASH type of transaction.
Solution: Attach the CASH account to the user to make teller or proceed with
transfer type of transaction.
1.3.4.
RD Modification (CRDACM):
A. E4927 -
acctCommonInfo.acctGeneralInfo.acctBasic.foracid----Cannot perform the
requested operation. Account Maintenance Modification Pending verification.
Cause: The above error will occur when the user is trying to modify an
account which is already modified and not verified.
Solution: Verify the previous modification before doing any other
modification.
B. E4221 - Document Due
Date should be less than maturity date
Cause: Document due date entered is
more than maturity date.
Solution: Document due date should be
between account open date and maturity date.
1.3.5.
RD Payment (CRDP):
A. Credit account is in
Invalid status or total dormant
Cause: The above error will occur when
the user is trying to do transaction on an account which is frozen due to
nonpayment of installments.
Solution: Ideally payment should not be
accepted for these account. If still payment need to be processed, check the
pending installments in HPLIST and unfreeze the account through HAFSM.
B. Error: - Transaction is
not allowed on matured Deposits
Cause: The above error will occur when
the user is trying to do transaction on the account which is already matured.
Solution: Ideally payment should not be
proceed on matured account. If still payment need to be accepted please differ
the maturity date in PMDDRD menu and then check the possibility of payment.
Deferment can happen for maximum of 4 months only.
1.3.6.
RD Closure (CRDCAAC):
A. RD Acct was successfully closed by the CPA, while verifying the
record from Supervisor it showing an error "An unverified record exists
for the [0983523996].The account cannot be closed
Solution:-
A loan account was opened for the mentioned RD account which is not yet
verified. Please cancel the loan account creation in CAOLARDV to proceed with
RD account closure
B. RD
Maturity Date Falls on a Holiday and user wants to close the previous day.
In this case, Finacle will consider this as a
Premature Closure and Full interest will not be paid.Hence user should always
be cautious and wait for Maturity Date to be over for closing the account. User
can close on the next day of Maturity date
C. CMSG001051 - Lien
Exists on the account
Cause: The above error will occur when
there is an unpaid loan exists on the RD account.
Solution: Loan needs to paid first
through HPAYOFF or HLAUPAY and then only RD closure can be processed.
Note: This error is not applicable in
case of premature closure as the system will automatically deduct the loan from
RD proceedings.
D. Error - A time stamp error
occurred.
Cause: The above error will occur when
the account closure is happening on an account which is modified and not
verified.
Solution: The account modification need
to be verified or cancelled through CRDACM before closing.
If user is not able
to verify or modfiy through CRDACM menu(When
he tries to modify/cancel the modifications in CRDACM, the cursor automatically
switches to Modify mode every time account no is entered and user gets the
below mentioned error) like in below screenshot.
Solution:-The issue is because cif_id of the
mentioned account has been suspended and modifications are pending for
verification in CRDACM. The steps to be followed are:-
1. Unsuspend the cif_id in CMRC and verify it
2. Verify/Cancel the modifications in CRDACM for that account.
3. Suspend the cif_id again in CMRC and verify.
4. Proceed with death closure in CRDCAAC.
E. CMSG000095 - Advance
Payments exists for this account
Cause: The above error will occur when
there are advance payments exists on the account.
Solution: Account can be closed only
after the date till advance payments paid. Till then account cannot be closed.
F. Error: - Closure pending
on SI for the account
Cause: The above error occurs when the
user trying to close an account on which Standing Instruction (SI) is placed.
Solution: SI need to be removed in HSIM
menu to proceed with RD closure.
G. Close failed for undefined
reason OR Scheme validation failed.
Cause: The above error will occur when
the Repayment A/c. ID is dormant which will not accept any credit.
Solution: Either the mentioned
repayment account need to be changed to Active or cancel the closure and use
any other account as Repayment A/c. ID.
1.3.7.
RD Extension (PRDCM):
A. W0205 - Continuation is
not allowed as there are pending installments for this A/c.
Cause: The above error will occur when
the user is trying to extend the account for which there are pending
installments.
Solution: Check the pending
installments in HPLIST. If there are pending installments, extension is not
possible. Most of the cases user is trying to extend the accounts which are
already extended. That time also the same error will occur.
B. All the installments are
already paid for the specified RD account and the user is trying to pay the
installment without extending.
Solution: Please extend
the RD account to proceed with RD bulk posting. But if there is any loan
account attached to it, only after doing the loan payoff, RD account can be
extended
1.4.
Loan
account closure issue
Error Screen shot
Solution
The above error occurs
when the balance is not zero for the loan account. This means that payoff has
not been done for the account. Please complete the payoff process
and then close the loan account
1.5. Cash/Teller account related
errors
1.5.1.
RD loan account payoff done through cash receipt
This error will be
thrown in offices migrated in the middle of the month. (ie on or after 2nd)
In
case of Loan Disbursement or Loan Repayment the value date will be
automatically changed to 01st of the month as interest is calculated
from the 1st of the month for loans. As Cash account of that office
will not be available as on 1st (since the office has migrated in
the middle of the month) this error is thrown in Supervisor while verification.
This error will be thrown only in the month of migration and from 2nd
month cash be used for repayment or disbursement.
Workaround to
overcome this error
“In
case of Loan disbursement – Instead of Cash (even if it is below Rs.20,000)
select Transfer and show RD Loan Disburement office account (Account number ending
with 323) and pay by cheque or cash from this office account. ( CTM menu is to be
used for this )
In
case of Loan repayment – Instead of repaying through cash accept loan repayment
through Transfer. Transfer can be from RD Loan Repayment office Account (Account
number ending with 323) or SB account of customer (if available) (CTM Menu to
be used for this).
1.6. NSC/KVP Issues:
1.6.1.
NSC account opened but verification is
not happening
Solution:
The above error occurred when during account
opening, only instrument date has been
entered and no other instrument details
entered
In such cases, the transaction will not be
posted and has to be deleted in HTM menu. Once the transactions are deleted ,
the accounts opening has to be cancelled and then new accounts have to be
opened again with proper data entry.
1.6.2.
Bulk Discharge of Certificates not supported.
Issue Reported: All
Certificates under a Registration Number due for Closure, cannot be closed in
one go.
Screenshot for the
new Menu:
Solution: New Menu CNSBCV has been
created for Bulk Discharge of Certificates
1. Using this menu
Users can close UP TO 50
certificates belonging to same Registration Number and CIF Id combination can
be closed in one attempt.
2. Both NSC and KVP
certificates can be closed using the menu.
3. Bulk Closure can be
used only if ALL the certificates
under Registration Number and CIF Id combination are mature and due for
closure, ELSE accounts need to be closed manually.
4. Users can Close,
Verify and cancel the Certificates using the same menu.
5. Function Code,
Registration Number, CIF ID and Product Type are the fields mandatory to be
provided by the user.
6. Other fields such
as Sol Id, Closure Value Date and Closure Reason Code are auto populated.
7. Only same sol
operations are allowed in this menu so the field is un-editable.
8. If customer does
not want to receive cash and wants to specify a specific Repayment Account
Number instead of Operative Account mentioned at Account Level, value can be
entered in Repayment Account Field Provided.
9. Once the closure
request is initiated, the same needs to be verified by another user on the menu
by providing same Registration Number and CIF Id combination.
10. After verification
the closure for the available mature certificates (maximum 50) will be
initiated.
11. Discharge Journal
will be generated in HPR after 10mins, where user can check the status of
individual account closure.
12. If there are more
than 50 accounts for a Registration Number and CIF Id combination eligible for
closure, user needs to invoke the same menu recursively after one request is
completed and report is generated in HPR.
1.6.3.
NSC Account Opened but not verified Issue
Its seen that sometimes during EOD,
NSC accounts are in unverfied state and EOD user is deleting the transaction
ids and verifying the Account Opening creation. In such cases, such NSC
accounts cannot be used for any purpose. Hence the correct solution is that if
user is deleting the transaction, user need to cancel the account openning
through CSCOAACV menu.
1.6.4.
NSC/KVP Account Opening for a Minor
For NSC/KVP Account Opening for a
Minor, the below error message appears.
“For this mode of operation, should
enter more than one joint account”
1.
Solution:Since the Account is opened for a
Minor, please add guardian details in Related Party Details2 tab.
1.6.5.
Issue in NSC Certificate Printing through HDRP
While printing user gets error "Could not
get reponse from server" as in below screenshot.
Before raising incident, user should check if
printing is already happened or not for the account by "Inquiring" in
CSCACM menu as below.
In the details page receipt alpha and receipt
number will be updated if printing happened successfully.
If not, user need to wait for server slowness
issue to be resolved by support team.User can get status from CEPT team on same
and once slowness issue is resolved, user can try printing again
1.6.6. NSC Account
Opening-Wrong Instrument Details Issue
Normally When instrument details are given wrong during NSC account
opening, Finacle will throw error during NSC verification that Wrong Instrument
details. At this time all the transactions will be in entered state. Branch
user need to delete all the transactions at that time itself after checking
through HFTI with user id who opened the accounts and cancel the account
opening for the registration number using CSCOAACV menu. After this user can
reopen with correct instrument details.
If this process ca be followed
strictly before EOD, then there will be no issue. Otherwise EOD support users
will try to post the transactions which they can post and delete only the
problematic transaction with wrong instrument number. Next day user will be
verifying the account number using HOAACVTD which is wrong. As a registration
number with one account having zero balance will not work for other accounts as
well.
b)Suppose, the user has left the
Account opening as it is with wrong instrument details and support team has
deleted transactions for the first account, then the process to be followed is
as below.
1) Cancel the account opening for
the Account where balance is zero using HOAACVTD menu.
2) Verify all other accounts where
balance is non-zero and close these accounts.
3) Reopen again under another
registration number.
1.7. PPF Account Related Issues.
Many of the issues raised for PPF
accounts can be handled manually from the front end menus.
1.7.1.
The PPF account already linked to a Loan
account hence cannot be closed
Issue
Reported : PPF account linked to Loan Account cannot
be closed.
Screenshot :
Solution :
Sl.no
|
Menu
|
Steps to be
followed for successful PPF + Loan against PPF account closure
|
1
|
CPDTM
|
The
Loan principal repayment needs to be done, [principal amount -> zero] |
2
|
CLPR
|
Enter
the Loan account, on submit it will be processed. |
3
|
HACINT
|
Particular loan
account should be entered. Calculated Interest amount will be applied in this
menu, this value can be viewed in detail in HACLI menu/CLEAR BALANCE.
|
4
|
CPDTM
|
If the loan
account is not yet matured, CPDTM - Interest repayment [which was calculated
in steps 2/3], [ Interest amount -> zero]
|
5
|
CPWTM
|
Else If the loan
account is Matured, CPWTM - Interest recovery [which was calculated in steps
2/3], [ Interest amount -> zero]
|
6
|
HCAAC
|
The Loan account
should be entered and Loan against PPF can be closed here.
|
7
|
HCAAC
|
The PPF account
should be entered and PPF account can be closed here. If it is pre-mature
closure, Reason code should be entered in the closure tab.
Note [Rare case]:
[01] If there is loan account of the PPF is closed then this steps go though.
[02]
[02] The Cancel
Function in HCAAC will cancel the account closure, The Closure transaction
should be reversed manually.
|
1.7.2.
PPF Transfer out : Steps to be followed
Procedure:
[01] In HINTTM menu, Change the interest table code for the PPF account to ‘ZERO’ with start date as the current Financial Year Start date and End date as 31-12-2099 date.
[01] In HINTTM menu, Change the interest table code for the PPF account to ‘ZERO’ with start date as the current Financial Year Start date and End date as 31-12-2099 date.
[02] Close the account from HCAAC menu. This can be done as
pre-closure as well.(can be done by higher role person like Supervisor, etc.,).
[03] [This will ensure the interest application for current
year is not applied to the Account at DOP and the interest for the full year
can be applied in the new Bank during the next interest application.]
1.7.3.
PPF
Transactions cannot be created from menus CXFER/HXFER
Solution
: Only PPF Transaction menus (CPDTM/CPWTM) to be used for PPF Contribution /
Withdrawal. In case of CHQ clearing, The CHQ has to be cleared and deposited
into Office account, Then the fund has to be transferred to PPF account as
TRANSFER/Normal Contribution in CPDTM menu.
1.7.4.
Loan
interest amount to be collected for an already closed LNPPF account
1. Solution
: As the LNPPF account is already closed, the interest amount can be directly
paid to the Office(P&L) account.
[01] Invoke HTM Menu as Normal Transfer Transaction.(T/BI).
[01] Invoke HTM Menu as Normal Transfer Transaction.(T/BI).
2.
[02] Enter the Cr. Account number as Office
account number(P&L).
3.
[03] Enter the Dr. Account number as Customer’s
operative account.
4.
[04] Enter the interest amount as the
transaction amount.
[05] Enter the transaction particular as per this scenario.
[05] Enter the transaction particular as per this scenario.
5.
[06] Click on Submit.
1.7.5.
PPF
withdrawal is not allowed if account is in minimum withdrawal period.
The
screenshots shows that the PPF withdrawal not allowed
Solution : There are two cases in this.
[01] If withdrawal start date is 5
years from the end of account opening FY, which has not arrived, then the
customer can avail the loan after the withdrawal start date.
[02] If the Loan eligibility start
date started, the user can able to do a "Loan Disbursement", instead
of taking a withdrawal.
1.7.6.
Matured
PPF account with DISCONTINUED/INVALID status cannot be extended.
The
screenshots shows that an error occurred during PPF extention.
Solution :
If a matured PPF account is in
DISCONTINUED/INVALID state, it cannot be extended, also the account cannot be
made active by paying late fee. Because
[01] Transactions not allowed after
maturity and before extension.
[02] Extension not allowed if the state
is DISCONTINUED or INVALID.
1.7.7.
Withdrawal
is not allowed for extended PPF account if the eligible amount already
withdrawn.
Clarification :
[01]For an extended account the eligible withdrawl amount is [ 60% of it's Balance on maturity date - Sum of Withdrawal amount after maturity ]
[01]For an extended account the eligible withdrawl amount is [ 60% of it's Balance on maturity date - Sum of Withdrawal amount after maturity ]
[02] For this account the amount was already withdrawn in
the previous years after maturity.
[03] Hence the amount shown with lesser value.
1.7.8.
Date of Account Opening of PPF to be changed for an
account in which wrong data has been migrated as it is from sanchay post
Solution: The account open date cannot be corrected. In this case, the PPF account
has to be closed and new PPF transfer-in account to be opened. In case of
pre-closure, the user/CPA will not be having sufficient work class to do
pre-mature closure. In such case, the supervisor or higher role person will be
having access to do pre-mature closure of PPF account
1.7.9.
Fee transaction reversal for PPF account which has
proper yearly subscriptions from other than CPDTM menu
For PPF accounts all the on-line transactions to be entered from
CPDTM, CPWTM menus. On 2014-15 FY there are no transaction entered from CPDTM
menu, hence even though there is a contribution the fee has been deducted. As
the wrong Fee amount is collected as part of income, it can bear by a loss of
same amount in P&L account. The collected fee amount has to be paid back from
Office(P&L) account to the PPF account as a Normal Contribution
transaction, the report code has to be used here as EXCPN
1.7.10. PPF account
holder name has been entered wrongly in Legacy, the same to be corrected.
PPF account number got mistakenly entered wrongly in legacy system
and the same got migrated into Finacle. If the same requires correction then
Solution: The menu HAALM to be used for this correction. This requires
verification as well.
1.7.11. PPF account
level name change
The PPF account level name can be changed from HAALM menu. The CIF
level name can be changed from CMRC menu separately.
1.7.12. Transactions
cannot be created with back value date lesser than account opening date of PPF
accounts.
For transfer-in accounts, the account opening date should be given as
the actual account opening date in the previous bank. In case if the BOD date
is given as account opening date then the history transactions can be uploaded,
hence the account can be closed and new account to be opened with back account
open date. Also the history transaction to be uploaded for the newly created
account
1.7.13. Extension to
be done on matured PPF accounts to continue transactions.
The PPF accounts can be
funded or partial withdrawal can be done on matured accounts, only after
extension of the same in HCEXTN menu. For referring the account maturity date
the menu CPPFAM – Inquiry function can be used
1.7.14. Transactions
cannot be done on INVALID PPF accounts
As per the requirement, if
the sum of contribution in the FY of account opening date is less than 500,
then such account will be marked as INVALID in EOY. Only closure is allowed on
such accounts.
1.7.15.PPF account pre-closure issues
PPF pre-mature closure : If PPF account is not yet matured, but due
to some exceptional reason like transfer-out the customer opting for
closing/full withdrawal. It is termed as Pre-mature closure.
1.7.16.Same account number has been entered in Both
Credit and Debit Account fields of CPDTM
The screenshots shows that the user entered
PPF account number in both the Credit A/c and Debit A/c fields.
Solution: Two Transactions needs to be created, one is for reversal transaction and the second one for actual required transaction.
1. Reverse
Wrong TXN :
[01] Invoke CPWTM
menu as Normal Withdrawal in TRANSFER mode
[02] Enter the PPF
account number in both Credit and Debit Account number Fields and tran amount
same as in Wrong transaction,
[03] Enter the
report code as "REVRS",
[04] Click on Submit
2. Enter new
proper Transaction :
[01] Invoke CPDTM
menu as Normal Contribution,
[02] Enter the Right
account number in Credit A/c field and tran amount for the required new
transaction ,
[03] Keep the
report code as "CONTR", same as default populated value.
[04] Click on Submit
1.7.17.Same account number has been entered in Both
Credit and Debit Account fields of CPWTM.
The screenshots shows that the user entered
PPF account number in both the Credit A/c and Debit A/c fields.
Solution: Two Transactions needs to be created, one is for reversal transaction
and the second one for actual required transaction.
1.
Reverse Wrong TXN :
[01]
Invoke CPDTM menu as Normal Contribution in TRANSFER mode
[02]
Enter the PPF account number in both Credit and Debit Account number Fields and
tran amount same as in Wrong transaction,
[03]
Enter the report code as "REVRS",
[04]
Click on Submit.
2.
Enter new proper Transaction :
[01]
Invoke CPWTM menu as Normal Withdrawal,
[02]
Enter the Right account number in Credit A/c field and tran amount for the
required new transaction ,
[03]
Keep the report code as "WITDR", same as default populated value.
[04]
Click on Submit.
1.7.18. Wrongly credited into other PPF account
If some other PPF account number being entered in CPDTM menu, then it
has to be handled manually.
Solution: Two Transactions needs to be created, one is for reversal transaction
and the second one for actual required transaction.
1. Reverse Wrong TXN : |A| Invoke CPWTM menu as Normal
Withdrawal, |B| Enter the account number and tran amount same as in Wrong
transaction, |C| Enter the report code as "REVRS", |D| Click on
Submit.
2. Enter new Transaction : |A| Invoke CPDTM menu as
Normal Contribution, |B| Enter the account number and tran amount for the
required new Right transaction, |C| Keep the report code as "CONTR",
|D| Click on Submit.
1.7.19. Wrongly Withdrawn from other PPF account
If some other PPF account number being entered in CPWTM menu, then it
has to be handled manually.
Solution: Two Transactions needs to be created, one is for reversal transaction
and the second one for actual required transaction.
1. Reverse Wrong TXN : |A| Invoke CPDTM menu as Normal Contribution,
|B| Enter the account number and tran amount same as in Wrong transaction, |C|
Enter the report code as "REVRS", |D| Click on Submit.
2. Enter new Transaction : |A| Invoke CPWTM menu as
Normal Withdrawal, |B| Enter the account number and tran amount for the
required new Right transaction, |C| Keep the report code as "WITDR",
|D| Click on Submit.
1.7.20. PPF account Transaction created with wrong amount
by mistake
If wrong tran amount entered for PPF account By mistake, then it has to be handled manually.
Solution: Two Transactions needs to be created, one is for reversal transaction
and the second one for actual required transaction.
1. Reverse Wrong TXN : |A| For wrong withdrawal
transaction, use CPDTM to correct, For wrong deposit transaction use CPWTM to
correct it|B| Enter the account number and tran amount same as in Wrong
transaction, |C| Enter the report code as "REVRS", |D| Click on
Submit.
2. Enter new Transaction : As the wrong transaction has
been reversed in the first step, new transaction can be created as per the
requirement.
1.7.21. PPF account
closure issues
The screenshots shows that the PPF account
closure cannot be verified as the balance amount is zero for the account.
Solution: The closure Transaction needs to be posted
1. Post the closure transaction and verify the acccount
closure in HCAAC menu.
2. If the closure transaction is in deleted state, then
cancel the account closure and close the same account in HCAAC menu, ensure the
closure is in posted state.
1.7.22. Procedure for Nomination Details Modification
Whenever existing Nomination detail need to
be modified, please do the following.
1. If user want to delete an existing
Nomination, then click on "Del" flag check box for the same record.
2.If there are any other nomination records
already available, user need to make sure that the sum of nomination percentage
should be hundred for all undeleted records.
1.7.23. PPF A/c.s cannot be transferred from one SOL to
another SOL if the status of the account is Discontinued or Invalid
The below screenshot has been taken from
the HACXFSOL menu at the time of getting error for PPF account transfer from
one sol to another CBS sol.
Solution : PPF A/c.s cannot be
transferred from one SOL to another SOL if the status of the account is
Discontinued or Invalid. The same account can be made active if it is
discontinued, then transferred . If the account is invalid the account needs to
be closed and new account can be opened.
1.7.24. Default fee paid for PPF accounts has not been
shown in HACLI inquiry of PPF A/c
The Default fee
collected from Operative/Cash account, the same will be deposited into Office account. Hence the same can be
seen from operative account's inquiry, and will not be shown in PPF account
inquiry
1.7.25. PPF
Withdrawal -CASH Limit Error
The screenshots shows that the PPF
Withdrawal and cash limit error : EA3
Solution: In TRANSFER MODE the transaction
needs to be entered, insead of CASH mode.
1. As per the requirement withdrawal for >=20,000/- by
CASH is not allowed, it should be of TRANSFER mode to customer's operative
account.
1.7.26. PPF deposit
not allowed as total deposits will exceed the maximum limit
Solution: In this case the sum of
deposit amount of both of the minor, guardian account, if the current
transaction makes the sum exceed the limit it will be blocked.
1.7.27. Debit /Credit Account ID entered is not a PPF
account
The
below screenshot has been tacken from Loan related transaction in PPF
transaction menu. If the entered account number is other than PPF account the
error " Debit /Credit Account ID entered is not a PPF account" will
be shown
Solution
: For Loan related transactions in PPF transaction menus, PPF account
number to be entered in the appropriate field, (ref screenshot : in the field,
where the user tried with loan account number)
1.7.28. CTUPLD menu :
File does not exist in path
The below
screenshot shows the case where the file name entered wrongly in the menu
Solution : The file name should be
entered completely like TRFRINDET-<A/c Number>.TXT (eg :
TRFRINDET-3000365919.TXT not as TRFRINDET-3000365919, TRFRINDET,
3000365919.TXT, or DOP )
1.7.29. PPF account Debit /Credit transaction missed before
migration
5.8.1.1.
This case needs
to be handled manually, To make a missed history transaction,
5.8.1.2.
[01] a new transaction
to be created in PPF transaction menu : with the transaction amount as on
BOD (inclusive of interest amount) . Report code should be "EXCPN"
(as it is exceptional transaction) [02] If it is history credit transaction,
then amount would have already been collected from the customer, hence the Dr.
account can be filled with Office account number.
5.8.1.3.
[03] Else, If it
is history debit transaction, then amount would have already been paid to the
customer, hence the Cr. account can be filled with Office account number
1.7.30. LNPPF acount cannot be opened if the loan
eligibility start date not reached or loan eligibility end date reached(in
other words withdrawal start date started)
The screenshots shows that the PPF Loan not allowed to
open as the loan eligibility start date not reached or loan eligibility end
date reached(in other words withdrawal start date started).
Solution : There are
two cases in this.
[01] If Loan Eligibility start date has not arrived,
then the customer can avail the loan after the loan eligibility start date.
[02] If the withdrawal start date already started, the
customers can able to do a "Normal Withdrawal", instead of taking a
loan.
1.7.31. Account Discontinuity/ Default Fee is not
applicable for extended PPF accounts.
Issue Description : The account’s
Default Fee not calculated and shown for extended PPF account.
Solution : The concept of Discontinuity
is applicable for PPF accounts which are in lock in period.
[01] The extended
PPF accounts have already completed the PPF lock in period and hence the
arrears is not applicable.
[02] Late fee
amount is also not applicable for extended PPF accounts.
1.7.32.
Freezed account cannot
be transferred from one SOL to another SOL.
[01] In HAFSM menu
the account needs to be inquired and the current freeze status to be noted
down. [02] In HAFSM menu the account needs to be un-freezed and verified.
[03] Through HACXFER menu the account can be transferred from one sol to another.
[04] In HAFSM menu the account needs to be freezed and verified such that the account freez state will be reverted as in the step [01].
[03] Through HACXFER menu the account can be transferred from one sol to another.
[04] In HAFSM menu the account needs to be freezed and verified such that the account freez state will be reverted as in the step [01].
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